Refunds & Returns Policy

At Magnet Fitness Hood, we want you to feel confident when purchasing fitness equipment from us. We are committed to providing quality products and a straightforward shopping experience. This Refunds & Returns Policy explains when a refund, replacement, or return may be available.

1. Eligibility for Returns

Customers may request a return for an eligible product if it arrives damaged, defective, incorrect, or materially different from the product description provided on our website.

To request a return, please contact our customer service team as soon as possible after receiving your order. Include your order number, a description of the issue, and clear photographs or other relevant information when requested.

2. Damaged or Defective Products

Please inspect your fitness equipment when it is delivered. If your item arrives damaged or has a manufacturing defect, notify us promptly so that we can assess the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a repair, replacement, store credit, or refund.

Damage caused by incorrect assembly, misuse, neglect, unauthorized modifications, accidents, or normal wear and tear may not qualify for a refund or replacement.

3. Incorrect Items

If you receive an item that is different from what you ordered, please contact us before using or assembling the product. We will review the order and, where appropriate, arrange a replacement or another suitable resolution.

4. Change-of-Mind Returns

Change-of-mind returns may be accepted at our discretion and may be subject to product condition, return shipping costs, restocking fees, and other applicable conditions. Products must generally be unused, complete, and returned in their original packaging.

Certain products may not be eligible for change-of-mind returns, particularly items that have been assembled, customized, specially ordered, or used.

5. Refund Process

Once a returned product has been received and inspected, we will notify you of the outcome of your refund request. If approved, the refund will normally be issued using the original payment method where possible.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

6. Shipping Costs

Where a return is approved because we supplied an incorrect, damaged, or defective product, Magnet Fitness Hood will determine the appropriate arrangements for return shipping.

For other approved returns, the customer may be responsible for applicable return shipping or handling costs.

7. How to Request a Refund

To request a refund or return, please contact Magnet Fitness Hood through the contact details provided on our website. Please provide your order number, product details, reason for the request, and supporting photographs where applicable.

We recommend keeping your order confirmation and delivery documentation until your request has been resolved.

8. Policy Updates

Magnet Fitness Hood may update this Refunds & Returns Policy from time to time to reflect changes to our products, services, or legal requirements. The latest version published on our website will apply to future purchases.

If you have questions about refunds, returns, damaged gym equipment, or your order, please contact our customer support team before sending an item back.