Return & Refunds Policy
Our commitment
At Magnet Fitness Hood, we want you to be completely satisfied with your purchase. This policy outlines how returns, refunds, and exchanges work for orders placed through our website, and sets out your rights under Australian Consumer Law (ACL).
Your rights under Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of mind returns
We accept change-of-mind returns within 30 days of delivery, provided the item is:Unused, uninstalled, and in its original conditionIn its original packaging, with all accessories, manuals, and parts includedAccompanied by proof of purchase (order number or receipt)Change-of-mind returns are subject to the following:Return shipping costs are the responsibility of the customer, unless the item is faulty or was sent in errorA restocking fee of [insert %, e.g. 15%] may apply to large equipment (e.g. home gyms, cross-trainers) due to freight and handling costs — this will be clearly disclosed before you finalise a returnCertain items may not be eligible for change-of-mind return (see Exclusions below)
Faulty, damaged, or incorrect items
If your item arrives faulty, damaged in transit, or is not what you ordered, please contact us within 7 days of delivery with:Your order number Photos of the item and any damage or fault A brief description of the issue. We will arrange, at our cost, one of the following:A repair. A replacement A full refund This applies regardless of the 30-day change-of-mind window, in line with your Australian Consumer Law guarantees.
Items not eligible for return
For hygiene, safety, and practicality reasons, the following cannot be returned for change of mind:Items that have been assembled, installed, or used. Custom or made-to-order equipment Clearance, final sale, or "as-is" items (clearly marked at time of purchase)Gift cards. This does not affect your rights if such an item is faulty or not as described. How to start a return Contact us at [insert returns email] or (+61) 480 885 477 with your order number and reason for return. We'll confirm whether your item is eligible and provide return instructions. Pack the item securely in its original packaging where possibleOnce we receive and inspect the item, we'll process your refund or replacement.
Refund processing
Approved refunds are processed within 5–10 business days of us receiving and inspecting the returned item. Refunds are issued to your original payment method. Original shipping costs are non-refundable unless the return is due to our error or a fault. You'll receive an email confirmation once your refund has been processed
Large and freight items
Given the size and weight of some gym equipment, large item returns may require special freight arrangements. If you need to return a large item, contact us first — do not send it back without confirming pickup/freight details, as unarranged returns may be delayed or refused.
Warranty claims
Many of our products carry manufacturer warranties (e.g. Life Fitness, Hammer Strength) in addition to your rights under Australian Consumer Law. For warranty claims outside our standard return window, contact us and we'll help coordinate directly with the manufacturer where applicable.