Shipping & Delivery Policy

At Magnet Fitness Hood, we understand that reliable delivery is an important part of your online shopping experience. We aim to make the delivery of gym equipment and fitness products as convenient, secure, and straightforward as possible.

1. Delivery Locations

Magnet Fitness Hood provides delivery services across Australia. We work with suitable delivery and freight providers to help ensure your fitness equipment reaches you safely and efficiently.

Delivery availability may vary depending on the product, destination, size, and weight of your order.

2. Free Delivery

We offer free delivery on orders over $80, subject to applicable delivery conditions and product eligibility. Any applicable delivery charges for orders below the free-delivery threshold will be displayed or communicated before your order is completed.

Large or commercial gym equipment may require specialized freight or delivery arrangements.

3. Processing Times

Orders are generally processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, product size, and whether an item requires special handling.

If there is a delay affecting your order, we will make reasonable efforts to keep you informed.

4. Delivery Times

Estimated delivery times can vary depending on your location, the shipping provider, weather conditions, public holidays, and the type of fitness equipment ordered.

Some larger gym machines and commercial fitness equipment may require additional transportation time because of their size and weight.

Delivery estimates are provided as a guide and are not guaranteed unless specifically stated.

5. Delivery Information

Please provide accurate delivery details when placing your order. Customers are responsible for ensuring that the delivery address, contact information, and other required details are correct.

For large gym equipment, please ensure there is suitable access to the delivery location. This may include adequate doorways, driveways, elevators, or other access points required to safely deliver the equipment.

6. Receiving Your Order

Please inspect your package or equipment when it arrives. If you notice visible damage, missing parts, or an incorrect product, contact Magnet Fitness Hood as soon as possible and provide your order details along with photographs where appropriate.

Do not dispose of the original packaging until you have confirmed that your order has arrived safely and is complete.

7. Delivery Delays

Although we work to provide reliable delivery, circumstances outside our control may occasionally cause delays. These may include extreme weather, transportation disruptions, carrier delays, incorrect delivery information, or other unforeseen circumstances.

We will assist customers in resolving delivery issues as quickly as reasonably possible.

8. Contact Us

If you have questions about shipping, delivery costs, tracking, or your order, please contact Magnet Fitness Hood using the contact details provided on our website.

By placing an order with Magnet Fitness Hood, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.